FAQs

Is DecorhubNG.com another ecommerce site?

DecorhubNG is an online destination for furniture and home products. Our aim is to be leading leading partner in the creation of a beautiful home. To achieve this we provide our customers with a wide range of home products across all styles and budget. we also offer design advice to achieve the desired look.

How do i get in touch with you?

you can contact us by sending a mail to help@decorhubng.com or you can contact our customer care center on 08037529332

Can i place my order over the phone?

Yes, you can place your order over the phone. Our customer service representatives are more than happy to take your orders. Please contact them on 08037529332.

I need personal assistance with my order, who can i contact?

Our customer care representatives would assist you with your order, contact them on 08037529332 or send a mail to help@decorhubng.com

Can you deliver to my State?

Yes, we are glad to inform you that all items on our site (including furniture) can be delivered to all states in  Nigeria.

I am having problems ordering through your site, what can i do?

Our website is supported by most browsers. Please ensure the browser you are using  is up to date. If you are still experiencing difficulties please contact our customer care representatives  on 08037529332 or send a mail to help@decorhubng.com

How do i know its safe to shop on decorhubng.com?

We are highly committed to provide you with a safe transaction. We value your privacy and work hard to ensure that your details are secure and will not be released to any other party. Kindly view our privacy policy to see how we keep your details safe.

How do i sign up on DecorhubNG?

To sign up on DecorhubNG, please click here

I already have a DecorhubNG account, how do i Login?

If you already have a DecorhubNG account, kindly click here and enter your email address and password.

oops! I forgot my password, how can i get it back?

if you lost your password, kindly click here enter your email address and click i forgot my password, a link would be sent to your email to allow you change your password.

Are there any benefits to having an account with you?

With your Decorhubng.com account you have access to the following information:

  • Your account information
  • your wishlist
  • your order information
  • exclusive deals and promos
  • your coupons and gift  cards

 

 

Can i cancel an order?

For Furniture, cancellations are allowed within 24 hours of placing the order, after which cancellations would not be possible.

For other product categories, kindly contact our customer care representative on 08037529332 or send a mail to help@decorhubng.com. Please be advised that some orders are shipped very soon after placement, and it may not always be possible to cancel.

My goods arrived damaged?

We work hard to ensure that your goods are received in good condition. However,we sincerely apologize for the inconvenience caused. Kindly contact our customer care team on 08037529332  or send a mail to help@decorhubng.com to schedule a return.

How do i return a product?

We are sorry about that, eligible items in their original packaging can be returned within 7 days of delivery.

To return a product, please contact our customer care team on 08037529332 or send a mail to help@decorhubng.com.

However please note that returns  may not be available in the following cases:

  • Damages due to misuse of product
  • Any consumable item which has been used or installed
  • Products with tampered or missing serial / UPC numbers
  • Any damage / defect which are not covered under the manufacturer’s warranty
  • Any product that is returned without all original packaging and accessories, including the box, manufacturer’s packaging if any, and all other items originally included with the product(s) delivered;
  • Items with No Returns policy

 

What are the conditions placed on returns?

The returned product should be unused, in its original packaging, and in the same condition as you received the product.

Every product and package is labelled with a serial number. This serial number must be readable and un-tampered on return.

What are the products i can't return?

  • Custom made goods – Goods made to your specification
  • Kitchen tools such as Knives, cutters and Scissors
  • Cutlery

Can i track my order?

Yes, you can track your order by visiting Track my order and entering your order number and email address.

I just placed an order, when am i going to receive it?

Thank you for choosing decorhubNG, your order would get to you within 1 – 5 days of order processing.

How will delivery be done?

Your order would be delivered by DecorhubNG Logistics or by or third party logistics partners.

I received an incomplete order, what should i do?

If you are missing an item, go to My Orders to verify that all items have shipped and please contact our customer care representative on 08037529332 or help@decorhubng.com to submit a report.

What payment method do you accept?

DecorhubNG is glad to offer you multiple secure payment options. They include:

  • Cash on delivery
  • ATM/Credit/Debit Cards
  • Direct Bank Transfer
  • Bank Deposits
  • DecorhubNG Gift Card
  • Point Of Service with ATM card

Please not that Cash on delivery is only limited  to orders below N150,000

How does Cash on delivery work?

The payment will be required to be made  at time of receiving the product. Please ensure that the product packaging has not been tampered with, before making the payment and receiving the order. Kindly note you will need to make the payment before opening the product packaging.

I have a discount coupon, how can i use it?

Once you click on View your Cart, you would be directed to Proceed to Checkout. Above that option, there would be tab named Do you have a coupon? You can type the coupon or discount code in that tab and avail the discount.

Will you store my card details?

No, we do not store your card details.

My card is being rejected?

We are sorry about that, please contact your  bank or financial institution. If problems persist, please do not hesitate to call our Customer Care Representatives on 08037529332 or send a mail to help@decorhubng.com