Orders:
Shipping costs vary depending on several factors, including your location, the destination of the package, the shipping method you choose, and the weight and dimensions of the items in your order. At DecorhubNG, we strive to provide you with transparent and competitive shipping rates.
To determine the exact shipping cost for your order, simply follow these steps:
- Add the items you wish to purchase to your shopping cart.
- Proceed to the checkout page.
- Enter your shipping address and select your preferred shipping method.
Our system will then calculate the shipping cost based on the information provided, and you will see the total shipping cost before completing your order. We offer various shipping options, including standard and expedited shipping, allowing you to choose the one that best suits your needs and budget.
Please note that we may offer free shipping promotions or discounts from time to time, so be sure to check our website or subscribe to our newsletter for the latest shipping deals and offers.
If you have any specific questions about shipping costs for a particular product or order, don’t hesitate to contact our customer support team. We’re here to assist you and ensure your shopping experience with us is as convenient as possible.
To track your online order, you have two options:
Using ‘My Account’: If you have an account with us, log in, and navigate to the “My Account“ section. From there, you can easily track the status of your order.
Guest Checkout: If you checked out as a guest when placing your order, you can track it by clicking ‘Track an Order” and entering the order number provided in your confirmation email.
On the order details page, you will see information about your order, including its current status. Common order statuses include “Processing,” “Shipped,” “Out for Delivery,” and “Delivered.” We also provide estimated delivery dates and tracking information if applicable
We occasionally offer discounts and promotions to our valued customers. Here are some ways you can potentially get a discount when shopping on DecorhubNG:
Newsletter Subscription: Sign up for our newsletter if you haven’t already. Subscribers often receive exclusive discounts, early access to sales, and promotional offers delivered directly to their email inbox.
Promotional Events: Keep an eye out for special promotional events, seasonal sales, and holiday discounts. We frequently run promotions during major holidays, such as Black Friday, Cyber Monday, and seasonal clearance events.
Coupon Codes: Check for any active coupon codes or discount vouchers on our website or social media pages. You can enter these codes during the checkout process to apply the discount to your order.
Bundle Deals: Explore bundle deals or package offers, where you can save on multiple items when purchased together. This is a great way to maximize your savings on furniture sets or coordinated home decor items.
Loyalty Programs: we have a loyalty/rewards program, consider joining it. Loyalty program members often earn points or receive discounts based on their purchase history.
Refer-a-Friend: You can invite friends or family to shop with us, and if they make a purchase, you both may receive a discount or reward.
Social Media and Blog Updates: Follow us on social media platforms and read our blog for updates on the latest discounts, promotions, and interior design tips.
Bulk or Trade Discounts: If you’re making a large purchase for commercial purposes or interior design projects, inquire about bulk or trade discounts. We may offer special pricing for such orders.
Educational Discounts: If you are a student or a member of an educational institution, inquire about educational discounts if applicable.
Customer Support: Feel free to reach out to our customer support team and inquire about any ongoing promotions, discounts, or loyalty rewards that may be available. They can provide information and assistance tailored to your specific needs.
Remember that the availability of discounts and promotions may vary over time and depend on the products you’re interested in. We strive to provide our customers with the best possible value for their purchases, and we’re always looking for ways to make high-quality furniture and home decor more affordable. Be sure to check our website and promotional materials regularly to stay updated on the latest deals.
Yes, we do offer assembly and installation services for select furniture and home decor items. We understand that some products may require expert assembly or installation to ensure they are properly set up and ready to use in your home. Here’s how our assembly and installation services work:
Eligible Products: Our assembly and installation services are available for specific furniture and home decor items that require assembly, installation, or setup. These items are typically marked as eligible for this service on our product pages.
Add to Cart: When you select an eligible product, you will have the option to add assembly or installation services to your cart during the checkout process. This service is offered at an additional cost, and the price may vary depending on the complexity of the assembly or installation.
Schedule the Service: After placing your order and selecting assembly or installation services, our customer support team will reach out to you to schedule a convenient appointment. We’ll work with you to find a time that suits your schedule.
Expert Technicians: On the scheduled date, our team of experienced technicians or assemblers will arrive at your location to complete the assembly or installation. They will bring the necessary tools and equipment to ensure the job is done correctly and efficiently.
Quality Assurance: Our technicians take pride in their work and will carefully assemble or install your furniture and home decor items, following manufacturer instructions and safety guidelines. They will also ensure that the finished product meets your expectations.
Cleanup: After assembly or installation is complete, our team will clean up any packaging materials and debris, leaving your space tidy and ready to enjoy.
Confirmation: You will receive confirmation and documentation of the assembly or installation service for your records.
Please note that not all products on our website may be eligible for assembly or installation services, and the availability of these services may vary by location. When browsing our products, look for the assembly or installation option on the product page, and feel free to contact our customer support team for more information or to inquire about specific items.
We aim to provide a hassle-free and convenient shopping experience, including professional assembly or installation options to ensure your furniture and home decor items are set up to your satisfaction.
Shipping & Returns:
The delivery timeframe for your order depends on several factors, including the products you’ve ordered, your location, and the shipping method chosen during checkout. To determine the estimated delivery date for your specific order, please refer to the delivery timeframe stipulated on the individual product page for each item in your order. If you have ordered multiple products, the longest delivery date among those items may be used as a reference.
It’s important to note that delivery times provided are estimates, and while we strive to meet these estimates, various factors can influence the actual delivery date. Factors such as holidays, weather conditions, and unforeseen circumstances may impact the delivery schedule.
Additionally, if your delivery address is outside Lagos State, please allow additional time for the delivery to reach you, as shipping times may vary for different regions.
For more precise information about the estimated delivery date for your order, please review the individual product pages and contact our customer support team if you have any specific questions or concerns. We are here to assist you and ensure that your order reaches you promptly and satisfactorily. Your satisfaction is our priority.
We use various shipping methods and carriers to ensure the safe and efficient delivery of your products. The specific shipping method and carrier for your order may vary depending on factors such as the type of products you’ve purchased, your location, and the shipping options available. Here are some common shipping methods and carriers we may use:
Standard Shipping: We offer standard shipping for most orders. This method typically involves using reliable national carriers to deliver your products within a reasonable timeframe.
Freight Shipping: Larger and heavier items, such as furniture or oversized decor, may be shipped using freight services. These specialised carriers are equipped to handle bulkier items.
Local Delivery: In some cases, particularly for customers located near our distribution center, we may offer local delivery services.
Third-Party Logistics (3PL): We partner with third-party logistics providers to handle certain products’ storage, packing, and shipping. This helps streamline the shipping process and ensures efficient delivery.
International Shipping: We offer international shipping options for customers outside of our domestic shipping area. International orders are typically shipped via international carriers or couriers.
When you place an order, you will be provided information about the available shipping methods, estimated delivery times, and associated shipping costs. You can select the shipping option that best suits your needs during checkout. Additionally, you will receive tracking information once your order has been shipped, allowing you to monitor the progress of your delivery.
Rest assured that we take great care in selecting reputable carriers and shipping methods to ensure that your products reach you safely and promptly. If you have specific questions about the shipping methods used for your order, please don’t hesitate to contact our customer support team for more information.
If your shipment has not arrived within the estimated delivery time, there could be several reasons for the delay. Delivery times are influenced by factors such as shipping method, location, and external circumstances like holidays or adverse weather conditions. To address the situation, please check the order tracking information for updates, ensure the delivery address is correct, and consider contacting the shipping carrier for details. If you continue to experience delays or have concerns, contact our customer support team for assistance in resolving the issue and tracking your shipment’s progress. Your satisfaction is our priority, and we are committed to ensuring your order reaches you as soon as possible.
Yes, we do accept returns for eligible items. Our return policy is designed to ensure your satisfaction with your purchase. However, please be aware that there are certain conditions and restrictions that apply to the return of items. Please read our return policy for more detail
Some returns may require prior authorization from our customer support team. Please contact us for guidance on such cases.
Payment:
We offer a variety of payment methods to make your shopping experience convenient and secure on our website. Here are the commonly accepted payment methods:
Credit and Debit Cards: We accept major credit and debit cards, including Visa, MasterCard, and Verve.
Bank Transfers: We offer the option to pay via bank transfers. Payment methods may take a little longer to process than debit cards as they involve transferring funds directly from your bank account, and there might be network delays from banks.
Financing Options: We have partnered with financing providers to offer instalment payment plans or financing options for larger purchases. This allows you to spread the cost of your order over time.
Gift Cards and Store Credit: If you have gift cards or store credit issued by our website, you can use them to make payments or partially cover the cost of your order.
Please note that the availability of payment methods may vary depending on your location. During the checkout process, you will see a list of available payment options. Choose the method that suits you best, and follow the on-screen instructions to complete your purchase securely.
We take security seriously, and our payment processing systems are designed to protect your personal and financial information. If you have any questions or encounter any issues during the payment process, please don’t hesitate to contact our customer support team for assistance. Your satisfaction and security are our top priorities.
No, we do not store your credit card information. We prioritize the security of our customer’s payment information, so we do not retain or store any card details. Our approach is to enhance your online safety by ensuring that your payment data is not stored within our systems. When you pay on our website, your credit card information is processed securely through a trusted and certified payment gateway.
To know if your payment has been processed successfully when making a purchase, follow these steps:
Order Confirmation Page: After you complete the payment process, you should be redirected to an order confirmation page. This page typically includes a summary of your order, including items purchased, order number, and shipping information. It may also display a “Thank You” message.
Order Confirmation Email: Shortly after making the payment, you should receive an order confirmation email sent to the email address you provided during checkout. This email is a receipt and contains important information about your order, including payment details, shipping information, and an order number. Check your inbox (including spam or junk folders) for this email.
Account Dashboard: If you have an account on our website, log in and check your account dashboard. You may find order history or purchase details that confirm your payment and order status.
Contact Customer Support: If you’re unsure whether your payment was successful or if you haven’t received an order confirmation email, you can contact our customer support team. They can verify the status of your order and provide you with confirmation.
It’s important to keep a record of your order number and the order confirmation email for reference. If you encounter any issues or have concerns about your payment, reaching out to our customer support team is the best course of action. They can provide you with real-time information about your order status and payment processing.
We no longer accept cash on delivery as a payment option for orders. This decision has been made due to previous instances of failed or unreliable cash-on-delivery transactions. We understand the importance of providing secure and dependable payment methods for our customers, and we have alternative payment options available, such as credit/debit card payments and bank transfers, to ensure a smooth and secure shopping experience. If you have any questions or need assistance selecting an alternative payment method, please feel free to contact our customer support team, and we’ll be happy to assist you in completing your order.