Returns and Exchanges

At DecorhubNG, we strive to provide you with the best shopping experience possible. We understand that occasionally, you may need to exchange or return an item. However, please be aware that certain product categories are not eligible for returns or exchanges due to their nature. This Exchange and Return Policy outlines the guidelines and procedures for returning eligible items.

Eligible Products for Return and Exchange

1. Eligible for Return or Exchange:
   • Non-furniture items (excluding kitchen utensils and bedspreads)
   • Non-personalized products.
   • Non-customized products.

Non-Eligible Products for Return and Exchange

1. Non-Eligible for Return or Exchange:
   • Furniture items.
   • Kitchen utensils.
   • Bedspreads.
   • Gift cards.
   • Made-to-measure curtains and window blinds.
   • Mattresses.
   • Personalized products.

Return and Exchange Guidelines

1. Initiating a Return or Exchange:
   • To initiate a return or exchange, please contact our customer support team within 7 days of receiving your order.
2. Condition of the Item:
   • Returned items must be in their original, unused, and undamaged condition, with all tags and packaging intact.
3. Return Shipping:
   • Customers are responsible for the cost of return shipping unless the return is due to a defect or an error on our part.
4. Inspection and Approval:
   • Upon receiving your returned item, our team will inspect it to ensure it meets the return criteria.
   • If the return is approved, we will process the refund or exchange.

Refunds and Exchanges

1. Refunds:
   • If your return is approved, a refund will be issued to the original payment method.
   • Please allow 14 business days for the refund to be processed.
2. Exchanges:
   • If you are requesting an exchange, we will provide instructions for the return shipment and the replacement item will be sent once we receive the returned item.

Exceptions and Special Cases

1. Defective or Damaged Items:
   • If you receive a defective or damaged item, please contact us immediately. We will arrange for a replacement or refund.
2. Gift Cards:
   • Gift cards are non-returnable and non-refundable.
3. Made-to-Measure Curtains and Window Blinds:
   • Due to their customized nature, made-to-measure curtains and window blinds cannot be returned unless they are defective or damaged upon arrival.

Contact Us

If you have any questions or need assistance with returns or exchanges, please contact our customer support team at help@decorhubng.com.

By making a purchase on DecorhubNG, you acknowledge that you have read, understood, and agreed to this Exchange and Return Policy.